Thank you for shopping at Westley Luxury. This Shipping Policy outlines our shipping processes, transit timelines, and delivery terms for all orders placed within the United States.
By placing an order with Westley Luxury, you agree to the practices described herein.
1. Shipping Availability
Westley Luxury currently ships internationally shipping.
2. 100% Free Nationwide Shipping
We are proud to offer complimentary Free Standard Shipping on all domestic US orders with no minimum purchase requirement.
- No hidden shipping fees or handling charges
- No unexpected surcharges at checkout
- Transparent, all-inclusive pricing
3. Processing & Delivery Timelines
To ensure your luxury purchase reaches you safely and promptly, our delivery schedules are structured as follows:
| Handling & Processing Time: | 1–3 Business Days (Monday – Friday) |
| Transit / Shipping Time: | 5–6 Business Days (Monday – Friday) |
| Estimated Total Delivery Time: | 6–9 Business Days |
| Daily Order Cut-off Time: | 4:00 PM EST (Eastern Standard Time) |
Orders placed after 4:00 PM EST or over the weekend will commence processing on the subsequent business day. Please note delivery times are estimates and may vary slightly during peak holiday seasons or adverse weather conditions.
4. Trusted Shipping Carriers
We partner with premier domestic logistics providers to ensure your package is handled with utmost care, including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- DHL Express
- OSM Worldwide
Carriers are dynamically selected based on your delivery address, package dimensions, and optimal transit speed.
5. Order Tracking & Confirmation
Every order from Westley Luxury includes end-to-end tracking:
- Once your parcel leaves our fulfillment center, you will receive an automated Shipping Confirmation Email containing your dedicated tracking number.
- Please allow 24–48 hours for the carrier to update the initial tracking scans on their tracking portal.
6. Address Accuracy & Modifications
Please double-check your shipping details carefully during checkout.
- Address Changes: If you notice an error in your address, please notify us immediately at supportwestleyluxury@gmail.com before your package is dispatched.
- Dispatched Orders: Once an order has entered transit, we are unable to modify the destination address.
- Returned Parcels: Westley Luxury is not liable for delayed or undelivered packages caused by inaccurate or incomplete shipping information provided at checkout. In the event a package is returned to sender, the buyer may be responsible for reshipment costs.
7. Order Cancellations
You may request an order cancellation before your items have shipped. Please contact our support team promptly at supportwestleyluxury@gmail.com with your order number.
Once an order has shipped, it cannot be canceled; in this case, please refer to our Return & Refund Policy upon delivery.
8. Damaged, Lost, or Delayed Packages
While transit issues are rare, we are fully committed to resolving any carrier complications:
- Damaged Deliveries: If your package arrives visibly compromised or damaged, please photograph the external box and contents immediately, and reach out to our team within 48 hours of delivery.
- Delays: If your package exceeds the estimated 9 business days transit window, please contact us so we can open a priority tracer inquiry with the carrier.
9. Contact Information
For questions or assistance regarding shipping and fulfillment, please reach out to our customer care team:
Business Number: +1 (226) 887-9503
Business Email: supportwestleyluxury@gmail.com
Business Address: 30 N Gould St Ste R Sheridan, WY, 82801, USA